Click the Plan tab. Updating to the Current Release/Version of OfficeMate/ExamWRITER. 0. 24. To print a list of patients with open balances and their insurance carriers, create and print the Insurance Aging Patient Detail report from the Reports, Statements & Graphs window in OfficeMate. ; To print a list of all patients and their corresponding insurance carriers, create and print an Internal Marketing report from the Reports,. eyefinity. Reduce staff workload by reviewing, annotating, and automatically saving image files to a patient’s chart as soon as they’re taken using integrated diagnostic equipment. 23 and earlier prior to April 1, 2014. When you set the new. 4. This certification does not represent an endorsement by the U. COVID Codes for Novavax. Cause: The information in the [ADOConnection] section in the Omate32. NOTE: Dymo has stopped producing the LabelWriter 330 and 400 and is now selling the LabelWriter 450, which properly interfaces with the current version of OfficeMate. If you are running out of disk space on your computer or server, consider moving your databases. Select or resume the desired impression. When ordering additional barcode labels for SATO CX400 or SATO CG408TT printers for use with OfficeMate, be sure to identify yourself as an OfficeMate client so that a ThinkSmart representative may assist in selecting the ideal products to match the printer/hardware and OfficeMate program being used. Determining What Version of Microsoft SQL Server is Being Used. 2. Click Setup, select Preferences, click the Label Printer tab, and ensure that the Dymo LabelWriter 450 is set up as the default printer. Details for the selected patient records appear below the list. Click OK to save the provider's information. Updating to the Current Release/Version of OfficeMate/ExamWRITER. NOTE: Dymo has stopped producing the LabelWriter 330 and 400 and is now selling the LabelWriter 450, which properly interfaces with the current version of OfficeMate. DESCRIPTION: How to close out a patient's Open Charges in OfficeMate. Determining What Version of Microsoft SQL Server is Being Used. Set Up Equipment Streamline lab orders, credit card processing, & communications. 0. Released December 19, 2022, for General Availability. You can import an image of a provider's signature into OfficeMate/ExamWRITER. Streamline the eye care experience with Eyefinity’s integrated online scheduler that allows patients to book their appointments 24/7. g. When you import images with the Optovue ExamWRITER interface, all captured files are now moved to the data folder. By automating everyday tasks in your practice, you and your staff can save time, and ultimately money. EPCS is intended to protect your patients as well as your practice by discouraging doctor-shopping, preventing drug abuse, eliminating stolen and altered prescriptions, and providing an auditable record of prescriptions. Click OK. Activating OfficeMate/ExamWRITER. exe. OfficeMate/ExamWRITER. Double-click the OfficeMate or ExamWRITER icon on one of your computer’s desktops. Eyefinity Support. The applications run entirely within your. exe; Note: Beyond the Windows permissions/access requirements noted above, there may also be additional local group policies, domain group policies, and other security software (e. If you are using OfficeMate v10. Our compassionate customer care team is ready with a variety of tools and resources to ensure your practice can confidently leverage our software to care for. 3 SP8 or Newer. OfficeMate Videos ExamWRITER VideosThis page describes how to install OfficeMate/ExamWRITER for users who have never before used OfficeMate/ExamWRITER in their practices. From the patient's Previous Exams list, right-click on an exam and select Copy forward to New Exam. Earlier versions of OfficeMate/ExamWRITER are not supported on Windows 11. – Type the new Posting Date in the Posting Date text box. Reversing, Correcting, and Deleting Payments in OfficeMate. You can reach the Eyefinity Customer Care team by phone, Monday to Friday, from 6:00am–5:00pm (PST), by filling out our contact us form, or by visiting one of our support communities. The following new telehealth procedure codes have been added to OfficeMate/ExamWRITER: G2010: Remote eval of rec video or images sub by est pat; 99446: Interprof. This issue/inconvenience was reported to the OfficeMate Program Development team and was fixed in a later release (OfficeMate. I worked diligently, as many of you have, to integrate my equipment and reduce as much paper in my practice as possible. exe from the network and install the software. On-site Training. The Backup Your Data window opens. 5 and below), ensure that your Windows screen resolution allows you to view the screen clearly. ExamWRITER Videos. Topics include the following: Action Items. read more >> Eyefinity Blog | February 17, 2017. 23 and then upgrade directly to 8. EPM - Where can Training for Eyefinity Practice. To generate a list of OfficeMate/ExamWRITER patients that were diagnosed a specific diagnosis code, perform the following steps: In OfficeMate, click the Reports icon and select the Internal Marketing tab. OfficeMate; Can I switch users without having to close OfficeMate? Feb 28, 2018. Printed documentation is available in the OfficeMate/ExamWRITER Online Help system which can be accessed via the Help menu within OfficeMate, ExamWRITER, or OfficeMate. When the Maintain Documents window opens, click Setup, then select Postcards or Letters. In addition, if the System (Enhanced) option is. ExamWRITER (version 10. Scenario #8: OfficeMate/ExamWRITER is running very slow after upgrading the operating system to Windows 8, Windows 8. The OfficeMate/ExamWRITER Hardware and System Requirements explains the system terminology, describes the software, hardware, and network system specifications that are required to run OfficeMate/ ExamWRITER software effectively, and illustrates the implementation methods you can use when setting up your. EPM - Handling VSP Coordination of Benefits with a Non-VSP Primary Insurance in Eyefinity. 3. Updating to the Current Release/Version of OfficeMate/ExamWRITER. When you import images with the Optovue ExamWRITER interface, all captured files are now moved to the data folder. Refer to the following guidelines as you deliberate upgrading to Windows 11 in your practice. OfficeMate and ExamWRITER require a minimum screen resolution of 1280 x 1024 (equivalent to a 17-inch monitor). OfficeMate and ExamWRITER System Requirements The following sections explain the system terminology, describe the minimum software, hardware, and network. While logged in to OfficeMate, OfficeMate Administration, or ExamWRITER, click the Help option (in the uppermost toolbar), then select Recorded Video Tutorials (this launches the link provided in Option 1 above). Confirm all users are logged out of OfficeMate/ExamWRITER. Complete the steps in your networked computer environment on each client computer on which. 15. CPT codes in OfficeMate/ExamWRITER have been updated to reflect the January 1, 2020, changes. This information applies only to versions 9. For more information ab out installing Offi ceMate Server, go to “Installing OfficeMate Server” on page 2. OfficeMate/ExamWRITER 15. In those situations, simply ending the process through the Windows Task Manager will allow the program to launch. If changes are made to User Account Control Settings the computer MUST be rebooted before proceeding as changes made to UAC settings will. Older versions of OfficeMate/ExamWRITER will not autocode exams with the latest ICD-10 codes. If you need help locating your login credentials, please refer to the EPM support/resources page, contact [email protected]. Support Community. Eyefinity Support. ini file (located in C:Windows (version 15. 3 on Windows 11 Pro Edition and Enterprise Edition. After installing this release manually, you will be able to install future updates using the autoupdate feature. Claim Rejection "Loop 2330B, Segment REF – EI is not a Valid Qualifier" In OfficeMate. Conquering the Digital Age To ensure your practice has what you need, we created Eyefinity Practice Management and Eyefinity EHR. OfficeMate version 8 and older 1. Migrating a Server Running OfficeMate Version 12. The following topics give you an overview to help you get started with ExamWRITER: ExamWRITER Overview OfficeMate and ExamWRITER System Requirements The following sections explain the system terminology, describe the minimum software, hardware, and network specifications, and illustrate the implementation methods required by OfficeMate ® /ExamWRITER ®: Taking The First Step. Click Tools (upper left) then select Template Maintenance. Conquering the Digital Age To ensure your practice has what you need, we created Eyefinity Practice Management and Eyefinity EHR. DESCRIPTION: How to choose and set the correct (TWAIN) driver for scanning documents into OfficeMate. From any computer running OfficeMate/ExamWRITER (workstation or server), navigate to the Windows Start menu and complete the following steps (1-4); or, navigate to and open C:OMATE32Repair. If you are creating a new exception:. HomeIf you are using the OfficeMate Lab Interface with Innovations, the lens mapping data must be updated in the Lens Product Mapping utility database so that the same selections in Innovation are available in the Lens Product Mapping utility. Click Maintain to verify that. Updating to the Current Release/Version of OfficeMate/ExamWRITER. The large quantity of ranges and contact lenses imported may slow down product searches. Reversing, Correcting, and Deleting Payments in OfficeMate. This Maintenance & Support includes the annual OfficeMate/Report WRITER/ExamWRITER license, all software upgrades, and toll-free help desk services for our software applications. This certification does not represent an endorsement by the U. 3. 0. We’re happy to help you, whenever you need us. 0. To ensure your practice has what you need, we created Eyefinity Practice Management and Eyefinity EHR. Click OK when the Update Complete window appears. The Medication Order screen should open. 2. Migrating an OfficeMate server environment to a new server is a three-stage process. Insurance Claim Rejection Notice for Loop 2000B, Segment SBR09 in OfficeMate (Version 8 and below). 5. DESCRIPTION: How to quickly generate a list or report of patients with a specific Diagnosis code in ExamWRITER. On the PC that needs to have its Omate32. RESOLUTION: Open OfficeMate Administration and click Setup (upper left), select ExamWRITER, then select Preferences. Determining What Version of Microsoft SQL Server is Being Used. Refer to Article 000016841 - Downloading and Installing OfficeMate/ExamWRITER v8. Claim Rejection "Loop 2330B, Segment REF – EI is not a Valid Qualifier" In OfficeMate. The following topics describe how to map your network drives. If you upgraded to ExamWRITER 8. Monitoring the messages that display in this login window will help the practice ensure that it has the latest version of. This Health IT Module is 2015 Edition "Cures Update" compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. For complete instructions, go to Upgrading OfficeMate/ExamWRITER for Existing Users. This is sorted by the logged in user, the practice, and by all users within the EMA network - including Eyefinity. exe; Note: Beyond the Windows permissions/access requirements noted above, there may also be additional local group policies, domain group policies, and other security software (e. exe, LoginDotNet. Click Start, select Programs, select OfficeMate Software Solutions, and select OfficeMate or ExamWRITER. Related Articles. S. To download the latest version of OfficeMate, refer to Article 000022345 - Updating to the Current Release/Version of OfficeMate/ExamWRITER. If you love a cozy, comedic mystery, you'll love this 'whodunit' adventure. Resolving Slowness in OfficeMate/ExamWRITER. DESCRIPTION: How to access the OfficeMate/ExamWRITER Training Sandbox. "Run as administrator" should not be used as a workaround for the issues noted above or to circumvent Windows permissions. On your new server, open OfficeMate and verify that it opens without errors and verify that the version is the same as the version on your current server. 5 and below), ensure that your Windows screen resolution allows you to view the screen clearly. 4578 Release Notes. DESCRIPTION: How to log into/access ePrescribe / eRx / DrFirst in ExamWRITER. 0 on Windows 10 Pro Edition and Enterprise Edition. To learn more about how to use the new features, see the following topics. If you're upgrading from an Access-based version of OfficeMate/ExamWRITER (version 8 and earlier) to a SQL-based version (version 9. This Health IT Module is 2015 Edition "Cures Update" compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. Select the Insurance Carrier from the Select Carrier drop-down. Terminal Services allows a user to access OfficeMate/ExamWRITER on a remote computer over your network. Earlier versions of OfficeMate/ExamWRITER are not supported on Windows 11. ; Click the Int. If this resolves the issue, you may need. You should only generate, load, or enter a new encryption key if you're. ExamWRITER. 5 Devices that rely on the Zeiss FORUM, Occulus. Resolving Slowness in. Eyefinity partners with industry-leading companies to bring you additional features that compliment your Eyefinity solutions and enhance your workflows. – Click the Posting Date pop-up menu arrow to choose a date on the calendar. OfficeMate/ExamWRITER will not be able to properly connect to the sever. To modify or add appointment schedule resources. Released May 26, 2021. Released May 8, 2019OfficeMate/ExamWRITER (and many other desktop applications) use these embedded browser windows to extend program functionality or integrate with other programs. After installation, click Launch. 6. 0 or below, click the Other tab. ini file updated, navigate to the Start menu and click (All) Programs and then select OfficeMate Software Solutions. Patients can access their health information any time by going to patientportal. 3. Previously, practice staff could reverse a payment more than once if they made a mistake, but this practice led to patients having negative balances. OfficeMate and ExamWRITER Our first-generation server-based practice management and EHR software. For information on closing and finalizing exams, see the Finalizing EMRs. The search criteria field appears on the right side of the window. See Knowledge Base Article 000022271 - Configuring User Account Control (UAC) Settings for OfficeMate/ExamWRITER for instructions on changing UAC settings. Products or services not linked to fee slips or Rx orders are deleted from your OfficeMate database. The Quick List can be very beneficial to network users because every time a patient’s. Select Business Names from the list of options. . Open OfficeMate Administration and click Setup (upper left) then select Insurance Setup. , husband and wife), you need to use the guarantor feature. This section tells you how to maintain resources, including how. 0707, option 1 - Eyefinity Website Services. Streamline the eye care experience with Eyefinity’s integrated online scheduler that allows patients to book their appointments 24/7. Patients are able to update their personal contact information, including home address, email and phone numbers. 1 Installing & Activating for Existing Users Using an Access DatabaseEyefinity's optometric software helps practices elevate patient care with trusted, adaptable technology that simplifies workflows for practices of all sizes. 2 through 12 that are unable or not ready to upgrade to the latest version may perform the following steps on the computer where the Reichert phoropter is physically connected: Close. If you submit claims using print or print image or use an electronic claim vendor other than TriZetto (formerly Gateway EDI), you must install version 8. OfficeMate/ExamWRITER 8. This page is intended to walk you through the following situations: Upgrading OfficeMate/ExamWRITER from version 12 to version 15 on your existing server and workstations. Populating the Taxonomy Code with the ZZ Qualifier on CMS 1500 Paper Forms in OfficeMate Version 8. SQL Database Server: Number of Users: Database Size: SQL Database Server: 1–25 : 10 GB or less: SQL Server 2022 Express SQL Server 2019 Express 6 SQL Server 2017 Express 6 SQLSQL Server 2016 Express SP2 SQL Server 2014 Express SP3. We load OfficeMate and ExamWRITER, copy your patient data, install and setup all printers, scanners, workstation, laptop, or tablet thats needed. 4. Click Run All. exe) Fix HCFA Margin (FixHCFAMargin. 1, or Windows 10. 24 provides critical updates to the CMS 1500 form and ANSI claims. 5 and, after setting up the interface in ExamWRITER, the patient demographic information is not populating in the Navis-EX software or the Navis-EX icon is missing in the Images-Drawings tab in the patient exam in ExamWRITER, follow. Determining What Version of Microsoft SQL Server is Being Used. Nov 28, 2022. The code(s) must be added/created (through Third Party Setup/Customization), then a new Service must be added through Products and Services, and finally the CPT Code should be assigned to. If you are unable to view all of the Fee Slips for a certain patient in the Patient Ledger window in OfficeMate (version 10. If your ExamWRITER Humphrey Matrix equipment interface is not working in a Windows 7 64-bit environment, AND you have an old version of the OM Matrix Gateway program, you may need to update your OM Matrix Gateway program. 8. This article is for OfficeMate v9-v12 users. Stage 1: Replicating Your Current Production OfficeMate Environment on the New Server. For information about what was changed in earlier releases, see the Previous Release Notes. 5. 3 separate filing compartments for pens and pencils, clips, and other small. OfficeMate Features. 4 The NAVIS-EX integration for Eyefinity EHR is available only when OfficeMate is the practice management system. ;. Eyefinity Certified Partners. Select a provider from the list or create a new one. Open OfficeMate and click Setup (upper left corner). 0 Create a folder called OfficeMate Updates on your network where it can be accessed by all of the. Number of Views 311. Released April 20, 2022, for General Availability. Locate the provider's signature file and click OK. To learn more about how to use the new features or about what has changed since earlier releases, see the Previous Release Notes. This article relates to the ExamWRITER provider and patient portals and secure messaging platform required to participate in MIPS in 2019 and beyond. 2): Ensure that OfficeMate, ExamWRITER, and OfficeMate Administration are closed on all other workstations. exe) files to "Override high DPI scaling behavior" and apply the change across the entire system, not just the application. Right-click the OfficeMate/ExamWRITER desktop icons and select Properties. OfficeMate; OfficeMate Administration doesn't open when I click the Admin icon in OfficeMate. Note: If you are not running OfficeMate v10. With in-product help, 1:1 training, webinars, conferences, and onsite training—you’re covered with a range of hands-on educational offerings for every role, skill level, and budget. ; Patients can also update their Medications, Allergies, Past Medical History,. Welcome to The OfficeMate ® & ExamWRITER ® Education and Conference Cloud. You can use EDGEPro to get an overview, or take a deeper dive at specific variables that drive your net profit. Updating to the Current Release/Version of OfficeMate/ExamWRITER. For Urgent Support Requests Please Call. Populating the Taxonomy Code with the ZZ Qualifier on CMS 1500 Paper Forms in OfficeMate Version 8. In conclusion, Examwriter is a versatile tool that caters to the needs of various individuals and organizations involved in exam creation and administration. 0650 or. Ensure that you have a recent backup of your database. Get Version 15 OfficeMate/ExamWRITER 15 has a new engine. Insurance Claim Rejection Notice for Loop 2000B, Segment SBR09 in OfficeMate (Version 8 and below). Ensure that you have purchased the networking license from Carl Zeiss Meditech, Inc. 3. Support for Windows 8 with OfficeMate/ExamWRITER. 8 Upgrading to OfficeMate/ExamWRITER 12. Click Continue. Reversing, Correcting, and Deleting Payments in OfficeMate. Yes, you can submit VSP in-office finishing (IOF) orders through the OfficeMate VSP Interface. On each workstation, copy the OfficeMate_Suite. OfficeMate/ExamWRITER 8. Procedure Codes Not Transferring to Fee Slips in OfficeMate/ExamWRITER 12. Close OfficeMate and ExamWRITER on all computers. Right-click on the patient's name in the Open Charts tab on the ExamWRITER Control Center and select Delete Exam. We are very excited to welcome you to this informative event. The code(s) must be added/created (through Third Party Setup/Customization), then a new Service must be added through Products and Services, and finally the CPT Code should be assigned to. Using a Dymo LabelWriter 450 or 550 with OfficeMate. , so that you can properly network your Humphrey Field Analyzer and interface with Eyefinity EHR. The following sections explain the system terminology, describe the minimum software, hardware, and network specifications, and illustrate the implementation methods required by. Serial RS-232 cableDetails. assess and mgmt service 21-30 min; 99449: Interprof. Populating the Taxonomy Code with the ZZ Qualifier on CMS 1500 Paper Forms in OfficeMate Version 8. OfficeMate. OR. We updated our technologies to deliver a more robust performance, easier updates, and modern features. Click the magnifying glass icon in the Windows taskbar and search for OfficeMate or ExamWRITER. 3929 or Later!) Eyefinity’s #1 Recommended Barcode Printer. This page describes how to install OfficeMate/ExamWRITER for users who have never before used OfficeMate/ExamWRITER in their practices. This page catalogs the enhancements, fixes, and known issues included in the latest OfficeMate/ExamWRITER release. 448. Packing, Mailing, & Shipping Service. IMPORTANT: If the Posting Date is being manually typed, the format should be mm/dd/yyyy. exe on your server. You cannot turn off your UAC setting just for OfficeMate/ExamWRITER, though. Refer to the System Requirements page for a complete list of supported operating systems. This page is intended to walk you through the following situations: Upgrading OfficeMate/ExamWRITER from version 12 to version 15 on your existing server and workstations. Complete information on changing the Posting Date in OfficeMate can be found in the OfficeMate/ExamWRITER online help. Cause: The information in the [ADOConnection] section in the Omate32. 1 or above and need to download the Move Products Utility, go to this KB article to download a utility that is compatible with your. 942. 0. The WinZip Self-Extractor window opens. If you are running out of disk space on your computer or server, consider moving your databases. Upgrade to OfficeMate/ExamWRITER version 12. Any of those other security measures that. ExamWRITER. The Customization window opens. Details. The topics below outline the. 0. A new exam will open with the information from the previous exam. In Eyefinity Practice Management, colors can be assigned for specific Services so that when an appointment is scheduled for the specific service, the appointment will appear in the Scheduler with the color assigned. 23 and earlier prior to April 1, 2014. Open OfficeMate Administration and click Setup, then select ExamWRITER, and choose Preferences. exe, and ExamWRITER. Adding new CPT/Procedure Codes for Use in OfficeMate/ExamWRITER. Refer to the System Requirements page for a list of supported operating systems. From any workstation (or the server), open OfficeMate Administration and click Setup (upper left) then select Third. Issue: While attempting to load a VSP ERA file in the Insurance Remittance Advice Entry window in OfficeMate, you receive a message that states, "There are no files available for processing," despite the fact that there are in fact files to load. You can now set up a preference in ExamWRITER to automatically calculate PD values in the Eyewear Order window. To download the latest version of OfficeMate, refer to Article 000022345 - Updating to the Current Release/Version of OfficeMate/ExamWRITER. Installing OfficeMate/ExamWRITER 15 after migrating your OfficeMate data to a new server. This section describes the enhancements, fixes, and known issues in the latest OfficeMate/ExamWRITER release. Eyefinity has notified the most popular cloud-hosting. RESOLUTION: 1. The encryption key is a set of numbers that are used as the basis of the encryption algorithm. exe on your server. ExamWRITER Fixes. Insurance Claim Rejection Notice for Loop 2000B, Segment SBR09 in OfficeMate (Version 8 and below). Navigate to the Ocular Exam Room. All OfficeMate/ExamWRITER versions (ACCESS or SQL) Disk storage is becoming increasingly inexpensive. The choice is yours. 0 and used the Updated ExamWRITER Templates Utility to import some or all of the 47 available new templates, you may experience the following issue: If you are using a template that has a 92015 procedure code recorded in it to create an exam and you attempt to post the charges from the exam on a. Price: Quote provided upon request. OfficeMate / ExamWRITER, Eyefinity Practice Management (EPM), Delta or COS, Acuity Logic. 3. Select the printer where you want to print medical prescriptions from the Medical Rx drop-down menu. Eyefinity EHR. Refer to Article 000022345 - Updating to the Current Release/Version of OfficeMate/ExamWRITER for detailed instructions outlining how to upgrade. To learn more about how to use the new features, see the following topics. Click the New button (bottom, center of Business Names window). 5353 - Software Support for Eyefinity Practice Management,. Details. ;. 4. After installing this release manually, you will be able to install future updates using the autoupdate feature. 2 and newer, the login screen (LoginDotNet. 1 works with all supported versions of SQL Server)OfficeMate; ExamWriter; More. . Deselect templates that you do not want to add to your ExamWRITER template. Heavy duty clip offers extra capacity. If you are using the ExamWRITER equipment interface with Nidek Navis-EX software version 1. 3. Earlier versions of OfficeMate/ExamWRITER are not. If your database is now too large to be backed up onto CD-R discs, consider upgrading to DVD-R discs or to an external USB hard drive. Welcome to The OfficeMate ® & ExamWRITER ® Education and Conference Cloud. 2878 release. 4. This section will show you how to. Files Needed to Set Up the NIDEK NAVIS-EX ExamWRITER Equipment Interface; Populating the Taxonomy Code with the ZZ Qualifier on CMS 1500 Paper Forms in OfficeMate Version 8. Scenario #8: OfficeMate/ExamWRITER is running very slow after upgrading the operating system to Windows 8, Windows 8. Click Search. To manually change from 4010A ANSI format to 5010A ANSI format in OfficeMate (v10. Those appointments automatically sync to your schedule in Eyefinity Practice Management, giving you the ability to organically grow your practice without extending operating hours or increasing staff resources. ExamWRITER Getting Started Guide v CONTENTS 1 Installing & Activating ExamWRITER. Fill out the form below to get started. As security, regulatory, and technology standards have evolved, we’ve maintained OfficeMate and ExamWRITER’s compliance, while expanding into new practice technology. The OfficeMate Suite is supported for use with various Windows operating systems. b. Note: This article is for OfficeMate v7 and v8 users. g. DESCRIPTION: How to install a Service Pack update for OfficeMate/ExamWRITER and confirm it installed successfully. As security, regulatory, and technology standards have evolved, we’ve maintained OfficeMate and ExamWRITER’s compliance, while expanding into new practice technology. HomeThis article relates to the ExamWRITER provider and patient portals and secure messaging platform required to participate in MIPS in 2019 and beyond. You can only draw using a touchscreen on the iPad app. 3. Ensure that you have a backup copy of your data. Using your SQL Server installation media, upgrade the SQL instance that was installed by the OfficeMate Server install to the SQL Server edition and version that is running on the current production server. 0 or below) or C:ProgramDataEyefinityOfficeMateSettings (version 15. 0 and 12, and follow the instructions below: Close OfficeMate and ExamWRITER on all of your computers.